A professional development plan was crafted by the Office of the Provost and vetted by the President. Rather than open sessions for interested persons, the training was mandated and delivered at the program level or to personnel who work together in service offices. This delivery model allowed for exploration of the usefulness of MyDegree and SAAS within the context of their work. The training team had representatives from Academic Affairs, Office of Technology Resources and the Registrar’s Office. Over ninety percent (90%) of faculty representing all campuses, all Professional Advisors, and a few personnel in strategic service offices participated in the training. By 2020, MGA’s one year full time student retention rate as an institution will be 85%