Georgia State University

The Continuing Student Communication Strategy priority is designed to establish a streamlined, cohesive approach to communicating with our continuing student population. We have already made progress with two key units—Registration and Financial Aid—by partnering with a third-party vendor to create personalized communication journeys for these processes.

GSU participates in a 7-institution University Innovation Alliance (UIA) initiative funded by the Kresge Foundation, conducting focus groups on identifying student success barriers. Through focus groups (30-50 students), we talk to different undergraduate populations, including First-Year, Transfer and Transition, Career Services users, and Academic Support users. Each semester targets a new population, gathering qualitative data to inform institutional improvements.

In freshman orientation classes each 1st-year student will be required to complete an assignment designed to encourage the use of stepping blocks data.  Based on an academic major of interest, students will research common jobs associated with the major as well as the job market and the salaries associated with these positions.

All incoming first-year students were connected post-NSO with online information and communication from their top 5 engagement choices via the Panther Involvement Network - PIN. During their in-person NSO event, each student attended a 'Panther Connect' session to dive deeper in their top desired involvement opportunity, where they were able to connect and share contact information with students that possess similar interests as them.

This initiative will expand the utilization of an academic chatbot in core courses.  The chatbot provides basic academic information, utilizes intelligent agents in the LMS to monitor student engagement and prompts as necessary, evaluates readiness for quizzes and reminds students about assignments and deadlines. GSU received a $7 million Post Secondary Student Success grant from the Department of Education to launch this technology in introductory English and Math courses in Fall 2024.  Chatbot technology is already used in American Government, Macroeconomics and Chemistry.

The Accelerator Academy is an academic program offered in the summer semester to students who did not successfully complete their introductory English class during the academic year. Students are offered wrap around academic support to help them understand how to successfully engage the material and complete the course successfully.  The goal of this course is to help increase student progression in order to meet the USG’s goal of completing English by the end of the freshmen year (30 hours).

The provost is charging all academic departments with a core or gateway class that has a DFW rate above 20% to bring together a faculty committee at both the bachelor’s and associate’s level to develop strategies to improve student engagement, pedagogy and learning outcomes.